Question 1

What should I include in my request?

Accepted Answer

Tell us what needs doing, roughly how big the job is, your town or postcode area, and when suits you. Photos help a lot — you can send them by WhatsApp on 07538 761834 or reply to our email with them attached. If you have several small jobs, list them all in one request so we can quote them as a single visit.

Question 2

Can you quote from photos, or do you need to visit?

Accepted Answer

Most small and medium jobs (tap repairs, TV mounting, flat-pack, sealant, door adjustments) can be quoted from a clear description and a couple of photos. Larger jobs — new flooring, kitchen fitting, anything involving hidden pipework or wiring — may need a quick look first so the price is accurate.

Question 3

Is there anything you won't do?

Accepted Answer

Some jobs legally need a specialist — for example, any gas work must be done by a Gas Safe registered engineer. If your job needs a specialist we can't provide, we'll tell you straight away rather than waste your time.

Question 4

Do I need to be at home?

Accepted Answer

Someone over 18 should be there to let us in and agree the work before we start. For landlords and letting agents, we can arrange access with tenants or collect keys — just tell us in your request.

Question 5

Is the quote free?

Accepted Answer

Yes. Asking for a quote is free and there's no obligation to go ahead.

Question 6

Will the price change on the day?

Accepted Answer

Not for the work you've agreed. If we find something unexpected once we start — for example rotten timber behind a tile or a corroded pipe — we'll stop, explain what we've found and give you a price for the extra work. Nothing extra is done without your OK.

Question 7

Who supplies the materials?

Accepted Answer

Either. We can bring standard materials and include them in your quote, or you can buy your own (for example a specific tap or light fitting you've chosen). Let us know which you'd prefer when you request your quote.

Question 8

How and when do I pay?

Accepted Answer

How and when payment is due is set out in your quote before you accept it, so there are no surprises. If you have a question about an invoice, email info@myhandybro.co.uk with your name and address and we'll sort it out.

Question 9

How do I prepare for the visit?

Accepted Answer

Clear a little space around where the work is happening, move valuables and fragile items, and keep pets in another room. If the job involves water or electrics, it helps to know where your stopcock and fuse box are.

Question 10

Will you tidy up afterwards?

Accepted Answer

Yes. We protect floors where needed, clean up after ourselves and take away packaging and offcuts from the job.

Question 11

What if I need to change or cancel?

Accepted Answer

Life happens. Let us know as early as you can by phone, WhatsApp or email and we'll find a new time that suits you.

Question 12

What if something isn't right afterwards?

Accepted Answer

Our work is guaranteed. If something we did isn't right, contact us with a description (and a photo if possible) and we'll arrange to come back and put it right.

Question 13

How do I leave a review?

Accepted Answer

We'd love to hear how we did. After your job we'll email you a link, or you can leave a review on our Google Business profile. Honest feedback helps other people in your area choose with confidence.

Question 14

How do I make a complaint?

Accepted Answer

Email info@myhandybro.co.uk with your name, address, the date of the job and what went wrong. We take every complaint seriously and will reply to you directly.

Question 15

How does buying a lead work?

Accepted Answer

Approved tradespeople see new jobs in their dashboard with the type of work, the area and a summary of the job — but not the customer's name, phone, email or street address. If a job suits you, unlock it for 1 credit (£5) to see the full contact details.

Question 16

How many other tradespeople can buy the same lead?

Accepted Answer

No more than 3. Once three have unlocked a job, it closes to everyone else, so you're never competing against a crowd.

Question 17

Are there monthly fees or contracts?

Accepted Answer

No. Joining is free, there's no subscription and no contract. You buy credits in packs only when you want them and only spend them on leads you choose.

Question 18

How long does approval take?

Accepted Answer

We check every application by hand. You'll get an email as soon as your account is approved, and from then on you'll be emailed when new jobs come in.

Question 19

Who sees my contact details?

Accepted Answer

Our own team, and up to 3 vetted local tradespeople who choose to take on your job. Your job may also appear on our public jobs board, but only as a short summary with your general area — never your name, phone, email or street address.

Question 20

Can I ask for my details to be deleted?

Accepted Answer

Yes. Email info@myhandybro.co.uk and we'll remove your details. You can read more in our Privacy Policy.

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